FAQs

Frequently Asked Questions((FAQs)

  1. Where is this online store based?
  2. My discount code is not working, what do I do?
  3. Where are your products shipped from?
  4. How can I pay for my order?
  5. How long will it take me to get my order?
  6. How can I check the status of my order?
  7. Can I exchange my order?
  8. Why is my shipment delayed? 
  9. Where is my order confirmation email?
  10. Do I Need To Create An Account To Place An Order?
  11. I Forgot My Password, What Should I Do?
  12. What Payment Methods do we Accept & Is It Safe To Use My Credit Card Online?
  13. Which Countries Do We Ship?

1.

Where is this online store based?

Our office is located In Deira, Dubai-UAE, just a few steps from Dubai Gold Souq(Gold Market).

2.

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. 

3.

Where are your products shipped from?

We ship from our warehouses through so many shipping centres which are fast and affordable.

4.

How can I pay for my order?

Queen Fashion Flash currently accepts Visa, MasterCard, CreditCard, Discover, Taaj Payment, Dahabshiil Payment, Bank Transfer, Ria,MoneyGram and WesternUnion. We also accept payment via PayPal.

5.

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

6.

 How can I check the status of my order?

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.

7.

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site. 

8.

Why is my shipment delayed?  

We appreciate your patience and apologize for any delay. While we are still fulfilling orders ontime, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via EPG, Fedex and DHL. Keep an eye on your email for delivery updates. 

9.

Where is my order confirmation email? 

Sometimes the email will get sorted into another folder within your email, please check the different folders in your email.  

10.

Do I Need To Create An Account To Place An Order?

You can shop by creating an account in our website. Or create an account at Check out moment.

However, sign up with us and you’ll be able to enjoy the following benefits.

  • Track your orders and review past purchases,
  • Request a return or exchange directly from your account.
  • Add items and products you love to your Wish List.
  • Preview our new collections and register your interest for your favorite pieces.
  • Save your address so you can shop even quicker next time.

11.

I Forgot My Password, What Should I Do?

To re-set your password, follow the ‘FORGOT PASSWORD’ instructions on the LOG IN page.

12.

What Payment Methods do we Accept & Is It Safe To Use My Credit Card Online?

Queen Fashion Flash currently accepts Visa, MasterCard, CreditCard, Discover, Taaj Payment, Dahabshiil Payment, Bank Transfer, Ria,MoneyGram and WesternUnion. We also accept payment via PayPal. All payments are processed through a secure checkout provided Cyber Source (Secure Payment Gateway). First time orders must also be sent to the cardholder’s billing address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to pace an order by telephone or whats app, you can call or whats app message Customer Care on +971521525570 (from a mobile or internationally), seven days a week.

13.

Which Countries Do We Ship?

We ship worldwide (Door To Door Service).